Not Today Karen 200g White candle ‘Sandy Bay'

At Zeena Moon, your safety and well-being are very important to us. Many of our products contain natural ingredients, essential oils, fragrances, candles, sprays, incense, beauty products, hair care products or botanical elements, which may cause reactions for individuals with allergies or sensitivities.

We always do our best to ensure that product ingredient information is accurate and up to date. However, from time to time, suppliers may update formulations or ingredient lists.

For this reason, we always recommend carefully checking the ingredient label on the product packaging before use, particularly if you have allergies, sensitivities, or specific ingredient concerns. The ingredient list shown on the product packaging should always be considered the most up-to-date and reliable source of information.

Zeena Moon cannot guarantee that products are free from specific allergens, and customers with sensitivities should review ingredients carefully before using any product.

If you have any questions about ingredients before purchasing, please feel free to contact us and we’ll be happy to help where possible.

The ingredient list on the product packaging should always be considered the most accurate and up-to-date source of information.

Your safety matters to us, and we encourage all customers to check first if they are unsure.

We apologise for any inconvenience, but we are currently unable to offer exchanges on items.

However, if your item arrives damaged, faulty, or incorrect, please contact us and we will be happy to investigate the issue for you. Once the problem has been verified, we will arrange an appropriate resolution, which may include a replacement or refund depending on the supplier and the type of item

Thank you for your understanding, and we appreciate your support of Zeena Moon. 🌙✨

Please inspect your order as soon as it arrives. If your item is damaged, faulty, or not what you ordered, we’re really sorry, and we’re here to help.

If something isn’t right, please contact us as soon as possible so we can review the issue and make it right for you.

Where an item has been damaged in transit, or an incorrect item has been sent, we’ll cover the return postage and arrange the next steps with you.

Just get in touch, and we’ll guide you through the process with care.

Free UK shipping on orders over £30

We send most orders via tracked delivery (3–5 working days).
Please allow up to 4–7 working days for your order to arrive, as occasional delays can happen while parcels are in transit.

England, Scotland & Wales: £2.99

Some made-to-order or custom pieces may take a little longer to arrive

We currently ship within the UK only

Please note:
Some items may be dispatched separately if they are stored at different locations. If this happens, your order may arrive in more than one parcel. 

Order not received?
Please feel free to contact us, and we’ll be happy to help.

This item is made especially for you once your order is placed. Creating products on demand allows us to offer a wider range of designs while helping to reduce waste and overproduction.

Because this item is produced specifically for you, we’re unfortunately unable to accept returns or exchanges for change of mind on custom items.

However, please don’t worry, if your item arrives damaged, faulty, or incorrect, we will always be happy to help.

Simply contact us with your order number and a photo of the issue, and we will investigate this for you and arrange the appropriate resolution, which may include a replacement or refund, depending on the supplier.

If you have any questions before placing your order, please feel free to contact us, and we’ll be happy to assist.

Thank you for supporting Zeena Moon and choosing products that are made especially for you. 🌙✨