Shipping policy

Shipping Policy

Thank you for shopping with Zeena Moon. Please read the information below regarding our shipping process.

Processing Times

Many of our items are made to order or fulfilled by trusted third-party partners. Orders are typically processed within 2–7 working days before dispatch. Processing times may vary depending on the product and supplier.

Please note that when ordering multiple items, they may be fulfilled by different partners and therefore arrive separately.

Delivery Times

Estimated delivery times will vary depending on the item ordered and the delivery destination. Delivery estimates are provided at checkout where possible but are not guaranteed.

Please note that delays may occasionally occur due to factors outside of our control, such as postal delays, customs processing, or high-demand periods.

Shipping Locations

We currently ship to the United Kingdom only. Availability and shipping times may vary by product. 

Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customs & Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.

Lost or Delayed Orders

If your order has not arrived within a reasonable timeframe, please contact us at Zeenamoon@outlook.com and we will do our best to assist.