Returns

Some Zeena Moon Items are made to order or produced specifically for you once an order is placed so may not be liable for return due to a change of mind  

Under UK consumer law, made-to-order and personalised items are exempt from the standard 14-day change-of-mind return period. Because these products are created especially for each customer, we unfortunately cannot accept returns or exchanges for change of mind on these items.

If you are unsure whether an item is returnable or non-returnable, please contact us before placing your order and we will be happy to check this for you.

Some examples of non-returnable items may include:

Made-to-order items such as T-shirts, Hoodies, Clothing (apart from dresses), Acrylic Prints, Canvas Prints, Framed Prints, All posters, Some Mugs, Phone Cases, Airpod Cases, Luxury Candles and more.

For items that are not made to order, returns may be accepted provided the item is unused and returned in its original condition.